Your order will be dealt with as promptly as possible and we endeavor to dispatch goods within 24 - 48 hours.
Your order will be shipped by courier service once payment has been approved and the delivery/billing address has been verified.
The shipping charges for courier delivery are:
- £6 delivery within the UK
- £20 for Europe including Channel Islands and Northern Ireland (1-2 days for delivery)
- £25 for USA ( 2-3 days for delivery)
- £30 for Rest of the World (4-7 days for delivery)
For deliveries within the EU (including the UK) the price of Goods quoted on our website is inclusive of UK VAT (Value Added Tax). For deliveries outside the EU the price quoted does not include UK VAT and you will be responsible for any local taxes and/or duty on your incoming purchase.
Aruna London Limited will refund or exchange footwear or bag purchases bought from our online web boutique or through our events once we are in receipt of the unworn returned item. This must be returned to us within 14 days from the date of receiving your goods, with all the original packaging and enclosed return slip. If an alternative size is required, please call us to reserve a new pair. These will be sent to you once your original shoes have been received in resalable condition.
It is entirely up to you how you return your order. However, we recommend that you insure your parcel as we will not credit for goods that are lost or damaged in transit.
Aruna London accepts returns on all items purchased online including sale items, please note only the cost of standard delivery will be refunded in the event an order is returned in full, we are unable to refund delivery costs on partially returned orders and are unable to reimburse any premium delivery costs on returned orders.
For overseas returns please email firstname.lastname@example.org for a returns number. Shoes will not be accepted without a returns number. Please note that packages will not be accepted for exchange/refund without this.
Please send returns to :
Returns Department - Aruna London Limited, Kingfisher House, Restmor Way, Wallington, London, SM6 7AH, UK